FAQ's (Frequently Asked Questions)

Do I really need to upgrade the firmware in my Spektrum Transmitter? 

Yes.  Follow the instructions in the Guide.   With the new iX12, updates occur automatically over the Google Play Store.  

What do I actually get?

You will receive a digital download of the Guide in .pdf format along with .spm or .ispm templates you import into your Transmitter.  You must read the Guide on full size computer screen.  It is not intended to be read on Kindle or a smart phone.  Print the Guide on your home printer. 

How soon do I get it? 

If payment is by credit / debit card or by PayPal, you will receive an email within seconds of receipt of proof of payment or as quickly as your server updates your email inbox.   Other payment options, such as e-check, will send the email as soon as the e-check clears the bank.  

How do I get it? 

You will receive an email asking you to click on a button or two.  Click on all the buttons.  If you did not receive an email, please check your spam filter.  If you used a work email, please check the work server spam filter.  If your PayPal account uses a different email address than the one used to order the product, the system sent the information to the email address associated with your PayPal account. 

It's been a week or I just received a request for a review and I still don't have anything.  

My online store is fully automated.  Unfortunately, I have no way of knowing if someone does not receive the download email.  You must contact me as soon as you have gone through the steps in the above question first.  I can verify if payment was received and how many, if any, downloads occurred and fix the problem.  

I clicked the download button, where did the files go? 

This depends on your computer and operating system.  The latest systems will ask you if you want to "Save" or "Save To" or "Save As."   If you just click "Save" the files will be found on your hard drive in a folder named "Downloads."  If you click "Save To" you will be asked to identify or create the folder where you want to the files.  You can also save directly to the SD Card.  

I found the files, now what? 

Double click on the file with the .pdf extension.  Depending on your computer, the file will open automatically in a PDF reader or in your browser.  If you have an old computer, you may need to download a free Adobe Acrobat Reader from the internet.   

Double click on the file with the .zip extension and extract the files. (there can be as many as five)  Copy these files to the SD card and follow the instructions in the Guide on importing the file(s) to the transmitter. 

Do I need anything special?

You need a computer with a SD card reader.  Use the SD card to import the files to your transmitter.   With The DX Transmitters, it is recommended to use a Class 4 or slower SD card with a capacity of less than 32Gig.  

Any SD card will work in the new iX12.  

I imported a template and got the following error message, "779 'Centertone' Invalid Selection Name."

This message or one similar occurs when the prepared template contains a feature that became available in a version of the firmware newer than the one in your transmitter.  Update your firmware. 

I have heard that a template built on one radio will work on all radios, is that correct?

Yes, what you heard is correct.  Airware, the name of the software / firmware used by Spektrum is common across the entire line of radios sold today.  But there are distinctions.  Some lesser capable radios do not have all of the switches, knobs or sliders of the more capable radios.  In other situations, software features found in more capable radios are not available is lesser radios.  An example would be a spm file built on a DX18 will work on a DX6.  However, if the template uses the side sliders, because the DX6 does not have side sliders, those features are unavailable on the DX6. 

Another example is found in the guide for DLG.  at the time this guide was written only the DX9, DX18 G2 and DX20 came with a sequencer that appeared in the menu.  If you import this file to a Transmitter where sequencer does not appear in the menu, the sequencer continues to work in these radios.  The only difference is that the sequencer cannot be modified in those Transmitters.  Feedback confirms that over 90% of those using this template on transmitter without a sequencer in the menu, don't want to change the 2 second period the Zoom Mode is in effect, so this is typically not a problem. 

Finally, there might be channel limitations.  There are two guides for the Radian Pro which uses six servos plus a motor.  The DX6 guide is a channel short so it uses a Y-harness for the flaps which reduces the available features and the ability to fine tune the individual flaps.  The Radian Pro guide for radios with 7 or more channels does not use a Y-harness providing more programming flexibility.   

Finally, files from a DX Transmitter (SPM) can be shared with a iX12 (iSPM).  Unfortunately, the only similarity in voices between the DX Transmitters and the iX12 is the speaker.  Which means, the core programming will transfer, but you will have to manually setup any voices.    

Do I really have to upgrade the firmware in my existing radio? 

YES.  Even if you just purchased the radio, there is no telling how long it had been sitting in inventory.   As long as the Firmware version in your radio is the same or newer version than indicated on the cover page of the guide, everything will work just fine.  Visit and register with the Spektrum Community website to check your firmware status for DX Transmitters and check the Google App Store for iX Transmitters.  

I purchased a used radio and cannot set up an account or register the Transmitter on the Spektrum Community Website.

The seller must unregister the radio before you can set up a new account or add the Transmitter to your existing account.  If you can't find the seller, you will need to contact the service desk at Horizon Hobby.  

Will you help on a case by case basis? 

Generally, I just dont have the time.  I do not take phone calls on programming issues.  I do respond to questions raised on the RCGroups threads dedicated to Spektrum Transmitters and sailplanes.  Ask your specific questions there.   I do not design custom programs to satisfy the requirements of a particular model or pilots desires.  I just dont have the time.  

Which is the best product for the following sailplanes? 

E Flight Mystique 2.9 from Horizon Hobby: DX9, DX18 and DX20 with a motor and iX12 with a motor. 

Do you respond to email?

Yes I do.  Unfortunately, I dont check this email every day.  Red Sailplane is more of a hobby so I do not receiver emails on my cell phone.  It may take several days before you see a response to an email.